August 16, 2022
How does headset ergonomics contribute to the health of your employees?
In order to meet customer demands with agility and efficiency, it is important that call center operators have quality equipment at their disposal. In addition, it is essential to understand the importance of headset ergonomics.
In this article, you will find out what ergonomics is, how it relates to our solutions, ensuring quality customer service, and much more. Enjoy your reading!
What is ergonomics and why is it important for call centers?
Ergonomics refers to the relationship between workers and machines. Its goal is to ensure that the interaction between both occurs safely, prioritizing the well-being and physical integrity of employees.
Crucial for the relationship between companies and consumers, call centers make all the difference nowadays. Whether for support or for marketing a product or service, their relevance is unquestionable.
Therefore, implementing ergonomic actions contributes directly to the teams' comfort. The adequate lighting of monitors, regular breaks during the workday, and the regular maintenance of air-conditioning units are some examples.
Practices such as these ensure excellent working conditions on a daily basis. With comfortable teams, it is possible to improve productivity rates and, consequently, customer service.
How does headset ergonomics contribute to good customer service?
Now we come to headset ergonomics. This concept contributes to both employee well-being and improved voice interaction. Our solutions focus on hearing health and hygiene. Felitron products have an environmental noise canceller, which avoids noise pollution and noise in the communication between operators and those on the other end of the line.
In addition, we have models that have replaceable voice tube. In other words, each employee can use the equipment with an individual item, without the need to share it with other colleagues. Incredible, isn't it?
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About Felitron
Of Italian origin and initially founded with the surname of its creator Giovanni FIORETTI, Felitron was born in 1986 in São Paulo - Brazil, as a supplier of components for the strong telephone industry of that decade.
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Designed based on 30 years of experience, the third generation of Felitron's Premium headsets brings innovations in design, ergonomics, comfort, and durability.
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