July 21, 2025

How to choose a good headset: what really matters when buying

For those who work in customer service, technical support, remote sales, or participate in video conferences every day, having a good headset is no longer an accessory but an essential tool. The wrong choice can directly impact the quality of work, comfort over long hours, and even team productivity.

But what defines a good headset? What really matters when making a purchase? This content will help you make a decision that considers technical issues, is informed, and is aligned with the needs of your work environment.

How can you tell if a headset is good? The criteria that make the difference

With so many options on the market, how can you tell if a headset is right for your needs? The secret lies in looking at a combination of technical and functional criteria. Below, we explain the main ones:

Audio quality (transmission and reception)

A good headset needs to deliver clear sound in both directions: what you hear and what you transmit. Models with HD audio technology, wideband, and high-fidelity drivers provide clearer, more professional communication—especially during long meetings or calls.

Noise cancellation

This technology is essential in busy corporate environments. Cancellation can be passive (using materials that block external sound) or active (with headphones that cancel out noise). This ensures interference-free listening, even in noisy environments.

Comfort for extended use

If the headset will be used for several hours at a time, comfort must be a priority. Features such as light weight, adjustable headbands, ergonomic ear pads, and redesigned ear cups make all the difference in the user experience.

Durability and resistance

Equipment used daily must be robust. Materials such as stainless steel, reinforced cables (such as those with Kevlar®), and wear-resistant construction ensure longer service life and less need for replacement.

Connectivity and compatibility

It is important that the headset is compatible with the software used by the team, such as Microsoft Teams, Zoom, or corporate telephone systems. Connectivity can be via USB, Bluetooth, or P3, and this should be aligned with the intended use.

Ease of use

Shortcut keys, voice assistant button, accessible volume control, and visual indicators add practicality to everyday life. These details increase efficiency.

Felitron Headsets: proven excellence in professional environments

Felitron is the largest manufacturer of professional headsets in Latin America, leader in the Brazilian market and present in more than 15 countries. With 40 years of experience, it combines 100% national technology, innovative design, and a real commitment to quality.

More than just high-performance audio, the products are designed to preserve hearing health, maintain comfort during hours of use, and resist natural wear and tear over time. The finish, materials, and features are tested to ensure reliability in any corporate setting.

Check out some of our lines:

Pulso

The Pulso line was developed for those who need to disconnect from the world and immerse themselves in an immersive sound experience. With active noise cancellation (ANC) technology, the headset captures and neutralizes surrounding sounds, delivering crystal-clear performance, whether at work, at play, or during long gaming marathons.

Equipped with 70 mm ear cups and super-soft leather ear pads, Pulso ensures prolonged comfort even during the most intense sessions. The microphone boom with precise adjustment and built-in mute button, together with the stainless steel headband with padded padding and side slits, make up an ergonomic, modern, and functional design.

And to complete the experience, the Pulso Dock Station keeps your headset always ready for use: in addition to charging the device, it functions as a smart USB hub, with 4 ports (2 USB-A and 2 USB-C) and an exclusive compartment for storing the dongle. With Pulso, productivity, comfort, and technology work in perfect harmony.

Linha X Line

The X Line is the result of combining high sound performance with design tailored for intense journeys. Developed with demanding professionals in mind, it delivers premium quality headsets, extreme comfort, and technologies that adapt to your pace—whether you're on a strategic call or relaxing with your favorite playlist.

Epko X

The Epko X is for those who need freedom, clarity, and durability in their daily lives. Equipped with high-fidelity HD dynamic audio drivers, it guarantees crystal-clear sound for calls and music. The battery keeps up with your pace: 12 hours of talk time, 18 hours of music playback, and up to 240 hours of standby time.

In addition, it allows calls with excellent range—up to 20 meters away, without compromising quality. It has a smart button to activate the voice assistant and comes with an XLine Neoprene case, ideal for carrying your headset safely and stylishly anywhere.

Bravo X

The Bravo X takes the X line experience to another level. Created for those who demand excellence, it combines award-winning design, refined ergonomics, and state-of-the-art embedded technology.

Its advanced chipset with AI technology firmware provides plug-and-play connectivity with Felitron artificial intelligence tools. Ideal for hybrid environments, it features noise-canceling microphones, over-60-mm ear cups, and passive noise reduction for total sound immersion.

Designed with dual injection of engineering polymers, it offers adaptive side support, super-soft leather protectors, and ideal sound insulation for those who spend long hours connected. The Bravo X is designed to be your ally in the office, at home, or on the go.

Bravo Series

The Bravo Series line was designed for those who need performance at work, but also want to enjoy premium quality music. Combining the latest in audio technology, ergonomic design, and comfort for long journeys, these headsets deliver much more than clear communication—they keep up with your pace, from work to your playlist.

With 60 mm ear cups and wideband speakers, the sound experience is immersive, powerful, and precise. The dual noise-canceling microphone and flexible boom with precise adjustment ensure clarity on calls, even in noisy environments.

Made for the new way of working—hybrid, connected, and dynamic the Bravo Series provides comfort, durability, and professional performance in any situation. All this with the freedom of a sleek and versatile design, perfect for corporate environments and leisure time.

Epko Plus Line

Designed to offer maximum stability and comfort, the Epko Plus line is ideal for those who face long shifts and need to maintain high performance throughout the day. With a coated stainless steel headband, 55 mm ear cups, and HD wideband audio, it provides a clear, ergonomic, and reliable sound experience everything a professional needs.

Stainless steel joints, a highly flexible Kevlar®-reinforced cable, and state-of-the-art ultra-lightweight engineering polymers ensure a headset with superior durability and high technical performance, even under heavy use. Epko Plus combines cutting-edge engineering with functional comfort for those who strive for excellence every day.

Epko Line

A benchmark in call centers across Brazil, the Epko line combines durability, comfort, and robust design, offering a reliable solution for intense and demanding work environments.
Designed to withstand continuous use, it delivers stability and ergonomics in every detail, directly contributing to user productivity and well-being. Cancel out the noise on your calls and transform your audio to HD!

The Epko line of headsets incorporates technological innovations and a new concept in professional audio: high-fidelity sound, resistant materials, and prolonged comfort, developed especially for call centers and professionals who demand maximum performance during long workdays. Epko is the choice for those who can't stop.

Check out our headsets and discover why Felitron is synonymous with reliability and high performance in the professional environment.

In short, choosing a good headset is not just a matter of hearing well—it is investing in the quality of communication, the comfort of professionals, and the efficiency of teams.

Whether for a call center, home office, or IT and support teams, the ideal choice is to opt for equipment that is tested, durable, and compatible with real day-to-day needs.

Visit the Felitron Store now and find the right headset for your routine.