Felitron receives award from Frost & Sullivan

01 January 2019

A Felitron foi reconhecida pela sua liderança na categoria Headsets Profissionais para o mercado da América Latina pela Frost & Sullivan. O prêmio tem como base os resultados de uma extensa pesquisa realizada pela empresa sobre as melhores práticas em várias categorias relacionadas com o desempenho dos negócios, qualidade dos produtos, atendimento e valor entregue aos clientes com as soluções oferecidas.

Felitron has been recognized for its leadership in the Professional Headsets category for the Latin American market by Frost & Sullivan. The award is based on the results of an extensive survey conducted by the company on best practices in several categories related to business performance, product quality, customer service and value delivered to customers with the solutions offered.

The award demonstrates the company's solid growth in the Latin American market, offering superior products and services with a total focus on customer satisfaction.

According to Alaa Saayed, ICT Principal Analyst at Frost & Sullivan, there are currently numerous challenges in this category, which further enhances this award. "Felitron's business strategy and the quality of its products and services, combined with an extreme attention to the customer, allowed the company to exceed the market expectation and stay ahead of other competitors," adds Sayeed.

For Leonardo Fioretti, Felitron's Executive Director, the award reflects the company's investments not only in research and development, but mainly in the excellence of customer service. The Executive emphasizes that the award is even more valuable because Felitron is the first Latin American company, manufacturer of professional headsets, to receive an international award from a consultancy like Frost & Sullivan.

About Felitron

Felitron is a Brazilian company, manufacturer of professional headsets for call centers and offices, with 31 years of presence in the national market. Main supplier of the largest call centers in the country and thousands of companies from the most diversified areas of activity, the brand has more than 150 distribution channels in Brazil and other 15 countries in Latin America.

In its plant located in São Paulo - Brazil, certified IS0 9001 for design, manufacturing and technical assistance of professional headsets, Felitron has the most advanced Bruel & Kjaer Headset Development Center in South America, which enables the development of new products that are increasingly more technological and ergonomic, meeting the strictest standards and instructions from national and international agencies, in addition to enabling continuous improvements of the entire production process.

About Frost & Sullivan

Frost & Sullivan, a growth-oriented partner company, for more than 50 years, has worked closely with clients to leverage visionary innovations that address the global challenges and growth opportunities that will be critical to market participants today.

About Frost & Sullivan Best Practices in Marketing Award

The Frost & Sullivan Best Practices in the Marketplace Award recognizes companies across a regional and international spectrum for global market leadership, technological innovation, customer service, and product development strategies. Frost & Sullivan's team of industry analysts creates a benchmark model of market participants and evaluates their performance through initial evaluation interviews and a secondary market survey to assess and identify best practices.

Frost & Sullivan's intention is to help drive innovation, excellence and positive change within the global economy by recognizing the best products, companies and professionals.

Learn more about Frost & Sullivan at www.frost.com

To learn more about the award go to: http://bit.ly/2wPQpkD