October 25, 2022

Science and Technology Month honors the inventions that transformed history and reinforces the importance of increasingly investing in innovative resources that can bring more life quality to people.

In October, we celebrate these two fundamentals that are essential to the advancement of society and are directly connected to our work.

Check below the importance that science and technology have in the development of Felitron headsets and FLT Lab IoT solutions. Learn More!

Science + state-of-the-art technology = quality headsets

Like a plane without a wing, a fire without an ember, talking about Felitron without mentioning the impact of science and technology is the same as nothing.

Whether it is research done to understand human behavior and needs, or the development of software to apply more functionality to headsets, these two instruments are present in every detail and are extremely important to us.

Without them, it would not be possible to combine quality and innovation in a product that provides so many benefits to companies, their employees, and the people on the other end of the line.

Get to know our technological advances

Even after the consolidation of our brand in the Brazilian market and in several Latin American countries, we felt the need to meet specific operational requests, such as: detailed and specific information, like mute time, evaluations on the interaction level between client and operator, audio quality improvements, among others.

FLT Lab was born, an up-to-date, exponential and highly competitive start-up focused on IoT  (Internet of Things), AI (Artificial Intelligence) and BI (Business Intelligence).

Through them, we started to develop headsets of the future, where devices are increasingly intelligent and autonomous, able to generate data in real time and contribute directly to the improvement of CX in contact centers, besides providing much more technology and quality to all users.

But our connection to science did not stop there! Never before has a professional headset manufacturer studied so deeply the relationship between hardware and software.

We work with the most advanced tools for developing AI, IoT and BI solutions, all in a Google Cloud environment. We extract, manage, and evaluate millions of pieces of data that are turned into valuable, real-time information for decision making in complex operations.

See below for our technology highlights:

• Inventory;
• Voice biometrics e Geolocation
• Complex audio assessments and human behavior during calls;
• And much more!

Would you like to know more about FLT Lab?

Access our website and get to know all the solutions developed by FLT Lab by clicking here.