February 13, 2023 With the rise of hybrid work, with teams that are distributed between work at the headquarters of organizations and at home, it is essential to ensure quality communication between everyone on a daily basis. In this article, Felitron presents to you which are the best business headset models. Enjoy your reading! Crucial […]
Category: Noticias EN
VoIP headsets for business: learn how to revolutionize customer service
January 23, 2023 The evolution of communications has brought back a technology that was widespread in the 1990s, but was left aside due to the slowness and obstacles of dialed internet. We are talking about VoIP, especially the VoIP Headset for business! Its functionalities are ideal for optimizing and improving business processes, which are essential […]
Customer Success in the call center: know what it is and how it works!
January 13, 2023 Another ENglish word in the corporate environment? A simple department? Not at all. Today’s subject is Customer Success, one of the most valued and fundamental concepts in the routine of companies today. Seen as the profession of the future (and the present), Customer Success is one of the means to retain customers, […]
4 market trends for 2023 you need to know
December 21, 2022 Technological updating without forgetting humanization. Prisms such as this should dominate the market trends in 2023, according to experts. In this article, you, manager, will discover what this concept means and how to identify it in the corporate universe. You will also learn about the 4 main trends foreseen for next year. […]
Artificial Intelligence: discover how to implement it in the call center
December 15, 2022 It is no science fiction or impossible projection into the future. Artificial Intelligence has been a reality for years and is already part of the lives of thousands of people and companies. Since the first inventions involving this technology, a lot has changed, improved, and become crucial for a more effective and […]
Discover 5 models of headsets for hybrid work
November 23, 2022 Hybrid working is here to stay. Organizations of the present that want a prosperous future in their business should think about it. In a scenario full of changes, being ahead of time is essential. Improving organizational methods and ensuring quality equipment for employees, for example, are essential. In this article, you will […]
How to choose the right headset? We explain it to you!
November 09, 2022 Just take a walk in your city or surf the internet for a few minutes and a huge variety of headsets appear as a purchase option. The significant number of existing models confuses users, who, in many cases, cannot identify which is the ideal one to use during work or leisure time. […]
Learn how our headsets can help you improve your call center TMA
November 17, 2022 Do you want to reduce the average service time and qualify communications with your public? If the answer is yes, then having technological solutions in your call center is a must. We can help you with this mission! Read on and find out how. What do our headsets guarantee to your company? […]
Science and Technology Month: Learn about the importance of innovation for Felitron
October 25, 2022 Science and Technology Month honors the inventions that transformed history and reinforces the importance of increasingly investing in innovative resources that can bring more life quality to people. In October, we celebrate these two fundamentals that are essential to the advancement of society and are directly connected to our work. Check below […]
Artificial Intelligence (AI) in the headset market: everything you need to know
August 30, 2022 Artificial Intelligence (AI) in the headset market: everything you need to know The technological development marked by a series of innovative features, plays a key role in the modernization of various products. With the headset market, it is no different. One of the familiar and modern tools is Artificial Intelligence (AI), capable […]