October  2022

Did you say innovation? Then we are on the same frequency! Just as technology has evolved and keeps changing, we, from Felitron, keep reinventing ourselves in order to modernize our devices and bring the best headsets to you.

Together with solutions with Artificial Intelligence from the start-up FLT Lab, we are able to reproduce the human ability to perform multiple tasks in an agile and efficient way.

Still not convinced that we already live in the future? Read to the end and find out why you should invest in our technologies!

Where is Artificial Intelligence applied to Felitron headsets?

Knowing the importance of providing a unique experience to the consumer, we invest heavily in the quality that surrounds our headsets. We went beyond the simple "talk and listen", without leaving comfort aside.

We created FLT Lab, a start-up focused on Internet of Things (IoT), Artificial Intelligence (AI), and Business Intelligence (BI), to revolutionize the market.

By being integrated with our customer service platforms and devices, this software improves customer experience and increases the possibilities of use, essential for the continuous changes in the call center reality.

Artificial Intelligence is crucial to achieve:

- More productivity and security;

- Better service management

- Asset control and maintenance;

- Audio quality.

Eyes (and ears) on the future

We are restless and we don't stop betting on technological advances! Alongside AI, we have developed a solution that turns our headsets into innovative IoT devices.

With both features, the user can connect, process, visualize, and manage large-scale data, all in real time. Together, they promote highly advantageous features for businesses. Such as:

• Inventory: control of acquisitions, models, serial numbers, periods under warranty, traceability, useful life and even the location of your headsets at any time.
• Noise Suppressor: noise cancellation application that uses Artificial Intelligence (AI) and machine learning (Machine Learning) to "clean" your audio in real time.
• Geolocation: the IoT headset with geolocation allows you to track your team's connection.
• Usage: see how and where your headsets are being used, with the ability to create disconnect alerts, define attendant keys and functions, standardize mute times, and more.
• Voice biometrics: authenticate your operators through an innovative voice recognition system, create management reports and authentication failure alerts, all in real time.
• Audio: perform audio assessments and corrections, upgrade or patch firmware remotely, and improve audio quality for your users and customers.
• Talking: with our headsets, connect to softphones and service platforms to generate real-time data and reduce service minutes.

Leisure with Felitron is even more fun

It is not only in the office that Felitron headsets are successful. All the quality and technology used in the devices also transform the experience of those who just want to enjoy a good music, talk to that distant friend, or play games.

FLT Lab follows this public closely and invests in solutions like HD Voice, a tool that composes the audio and allows you to transform it into HD during playback, with agility and in real time to enhance your calls.

Now is the time to choose your headset!

Now that you have plenty of reasons to invest in our solutions, it is time to decide which of our headsets will put you face to face with the future.

Check out the models available in our store and try out the features offered by FLT Lab.