Customer Success in the call center: know what it is and how it works!

January 13, 2023 Another ENglish word in the corporate environment? A simple department? Not at all. Today’s subject is Customer Success, one of the most valued and fundamental concepts in the routine of companies today. Seen as the profession of the future (and the present), Customer Success is one of the means to retain customers, […]

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4 market trends for 2023 you need to know

December 21, 2022 Technological updating without forgetting humanization. Prisms such as this should dominate the market trends in 2023, according to experts. In this article, you, manager, will discover what this concept means and how to identify it in the corporate universe. You will also learn about the 4 main trends foreseen for next year. […]

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Artificial Intelligence: discover how to implement it in the call center

December 15, 2022 It is no science fiction or impossible projection into the future. Artificial Intelligence has been a reality for years and is already part of the lives of thousands of people and companies. Since the first inventions involving this technology, a lot has changed, improved, and become crucial for a more effective and […]

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Discover 5 models of headsets for hybrid work

headsets para trabalho híbrido - imagem de tres headsets da Felitron

November 23, 2022 Hybrid working is here to stay. Organizations of the present that want a prosperous future in their business should think about it. In a scenario full of changes, being ahead of time is essential. Improving organizational methods and ensuring quality equipment for employees, for example, are essential. In this article, you will […]

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Science and Technology Month: Learn about the importance of innovation for Felitron

October 25, 2022 Science and Technology Month honors the inventions that transformed history and reinforces the importance of increasingly investing in innovative resources that can bring more life quality to people. In October, we celebrate these two fundamentals that are essential to the advancement of society and are directly connected to our work. Check below […]

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Artificial Intelligence (AI) in the headset market: everything you need to know

August 30, 2022 Artificial Intelligence (AI) in the headset market: everything you need to know The technological development marked by a series of innovative features, plays a key role in the modernization of various products. With the headset market, it is no different. One of the familiar and modern tools is Artificial Intelligence (AI), capable […]

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