January 13, 2023 Another ENglish word in the corporate environment? A simple department? Not at all. Today’s subject is Customer Success, one of the most valued and fundamental concepts in the routine of companies today. Seen as the profession of the future (and the present), Customer Success is one of the means to retain customers, […]
December 21, 2022 Technological updating without forgetting humanization. Prisms such as this should dominate the market trends in 2023, according to experts. In this article, you, manager, will discover what this concept means and how to identify it in the corporate universe. You will also learn about the 4 main trends foreseen for next year. […]
December 15, 2022 It is no science fiction or impossible projection into the future. Artificial Intelligence has been a reality for years and is already part of the lives of thousands of people and companies. Since the first inventions involving this technology, a lot has changed, improved, and become crucial for a more effective and […]
November 23, 2022 Hybrid working is here to stay. Organizations of the present that want a prosperous future in their business should think about it. In a scenario full of changes, being ahead of time is essential. Improving organizational methods and ensuring quality equipment for employees, for example, are essential. In this article, you will […]
November 17, 2022 Do you want to reduce the average service time and qualify communications with your public? If the answer is yes, then having technological solutions in your call center is a must. We can help you with this mission! Read on and find out how. What do our headsets guarantee to your company? […]
November 09, 2022 Just take a walk in your city or surf the internet for a few minutes and a huge variety of headsets appear as a purchase option. The significant number of existing models confuses users, who, in many cases, cannot identify which is the ideal one to use during work or leisure time. […]
October 2022 Did you say innovation? Then we are on the same frequency! Just as technology has evolved and keeps changing, we, from Felitron, keep reinventing ourselves in order to modernize our devices and bring the best headsets to you. Together with solutions with Artificial Intelligence from the start-up FLT Lab, we are able to […]
September 27, 2022 Felitron: Yesterday, Today, and Tomorrow A company that follows the evolution of the market becomes a pioneer in the development of headsets. We, from Felitron, started our activities more than three decades ago. Since then, we have made every effort to bring quality products to our customers. Get to know who we […]
August 30, 2022 Artificial Intelligence (AI) in the headset market: everything you need to know The technological development marked by a series of innovative features, plays a key role in the modernization of various products. With the headset market, it is no different. One of the familiar and modern tools is Artificial Intelligence (AI), capable […]
August 16, 2022 How does headset ergonomics contribute to the health of your employees? In order to meet customer demands with agility and efficiency, it is important that call center operators have quality equipment at their disposal. In addition, it is essential to understand the importance of headset ergonomics. In this article, you will find […]
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